We only accept payment through telegraphic transfer (T/T) or by letter of credit as the secure and convenient payment method.

Contact US
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer
service representatives will respond within a business day. We appreciate your kind patience and
understanding.
Email: sales01@henrytextile.com
TEL: +86-19868658286
Office Address: Room 701-15, No.1, Fengjing West Road, Haizhu District, Guangzhou, Guangdong, China, 510260
Our office time is 09:30-18:30 from Monday to Friday ( excluded holidays and weekends ). We
respond to most emails within 1 business day, but if you don’t get a response from us, please
check your spam bin.

 

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.
Your orders will be processed within 3-6 days of placement unless otherwise stated.
Shipping time: Small items will take 3-7 business days, and large items will take 7-14 business days.
Shipping fee: Please contact us to comfirm the delivery fee and shipping mathod for you. Then we will provide your a quote for shipping freight.
Shipping area: Please do contact us before you make an order.
Any other question, please contact us at sales01@henrytextile.com
 

 

 

Cancellation:
The order is only allowed to be canceled before the delivery, we will process the cancel order
within 48 hours after the customer applies for it and we will refund you within 3-5 working days.
 

(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or
damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number,
consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and
reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should
send back the product to us within 5 days (we will reject all packages that without our agreement)
and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and
update the tracking number within 7-15 working days.
3. Shipping fee for return
(1) What are the customer’s responsibilities: customers’ personal reasons like they do not like the
products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during
the transportation; we ship the wrong products or missing parts.
 

Refund:
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and
afford the shipping fee.
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back
to your account within 3-10 working days.
(2) What to do if the refund is not received: please contact us
Note: Any return or exchange without prior application will not be accepted.